Water and Energy Adminstration
811 East Red Hills Parkway
The Water Distribution Division is responsible for providing reliable, clean, and safe drinking water to its customers. The water distribution division operates, maintains, and inspects of over 850 miles of pipeline (ranging from 2-inch to 72-inch in diameter), 22 water storage tanks, 16 booster pump stations, 23 wells, and over 15,000 valves. Approximately 50 million gallons of water are delivered to our customers during ta peak summer day, and nearly 10 billion gallons are delivered on an annual basis.
The culinary water delivered to our customers is comprised of springs, groundwater wells, and surface water supplied by the Quail Creek Water Treatment Plant.
Leaks often go undetected, wasting gallons of water and dollars.
- Turn off all the water inside and outside the home. This includes ice makers and other water using appliances such as clothes washers.
- Watch the water meter - often located near the property line or in the driveway
- If the meter is turning, you have a leak.
The small bubbles in the water that make it look cloudy or milky are from the air in the water lines. This sometimes happens when a line is broken and repaired or when a water line is first connected to the system. Some areas of town always receive milky looking water due to the design of the water delivery system that feeds that area. Excess air is constantly trapped in the water lines, saturating the water with air bubbles giving the water a milky appearance. Water quality is unaffected; in fact aeration is sometimes used in water treatment facilities to make the water taste better. Letting the water sit for a few seconds in a glass will allow the water to clear as the bubbles dissipate.
Finding a leak can be difficult. There are some things to check:
- Is there a place in the lawn or landscape that is particularly wet or soft when the rest of the landscape is dry?
- Do you see any irrigation heads leaking while the system is turned off?
- Check the toilets- one of the most frequently unnoticed leaks. Toilets can lose up to 100 gallons a day. Add a few drops of food coloring to the toilet tank. Don't flush the toilet for 15 to 20 minutes. If the color shows up in the bowl, the toilet is leaking. Generally it is the flapper that needs to be replaced. Some homeowners can replace this part themselves, be sure to purchase a flapper for your specific toilet model. If you are not comfortable making this repair, call a licensed and bonded plumber.
- Check water faucets and outside spigots for drips. Washers may need to be replaced.
- Check under sinks for leaking pipes.
- If you cannot locate the leak, contact a properly licensed and bonded plumber or landscape professional for additional assistance.
Generally, water softeners should be set at 18 grains and adjusted higher if needed. The highest it should be set is 22 grains. Keep in mind the lower the grains the less salt or potassium is needed to soften your water. The salt and/or potassium becomes concentrated in the waste water used to soften water and becomes part of the sewage transmitted to the Waste Water Treatment Plant (WWTP). This significantly increases the total dissolved solids (TDS) in the waste water and is not something that can be removed in the waste water treatment process.
Because some of the treated effluent is used for irrigation water, the high TDS lowers the water quality as many plants are sensitive to the higher salt levels. By setting your water softener to the lowest grains needed, the quality of reuse water used for irrigation is improved.
During business hours (M - F 7:00 am - 3:00 pm) you can call 435-627-4802.
After hours you can call 435-627-4835. This is the City of St. George Dispatch center which is open 24 hours a day 365 days a year. If you get a recording the dispatchers on duty are answering another call, please leave a message. Include the following:
- Your name
- Phone number with area code
- Address of the water break
The dispatcher will contact the on-call water personnel. Please be aware that that dispatcher may be addressing more than one issue and several callers. Unless there is a question about the break, you will probably not receive a call back.
Culinary (drinking) water for the City comes from a variety of sources including springs, wells and surface water. There are well fields located in the Gunlock area and Snow Canyon State Park. Spring water comes from the Mountain Springs on Pine Valley Mountain. The surface water is from the Virgin River, stored in Quail Creek and Sand Hollow Reservoirs, treated at the Quail Creek Water Treatment Plant and delivered to communities throughout the county.