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ADA Complaint Policy and Procedures - SPANISH PDF - 07-01-2021 View Download
ADA Complaint Policy and Procedure PDF - 07-01-2021 View Download

Services for Persons with Disabilities

All SunTran buses are wheelchair accessible. Persons with disabilities, whether physical or cognitive, may ride the fixed-route service if they are able to get to and from the bus stops.

Individuals who are ADA eligible and are unable to get to and from the bus stops may apply for paratransit on our preapproved origin to destination service. This special service costs $2.00 per persons per one-way trip. This service will be provided to locations that are within ¾ mile of a fixed-route stop. For information about ADA certification, call SunTran at 435-673-TRAN.


Paratransit Bus Passes

Those who have a qualifying disability and have been preapproved may buy passes available from the Paratransit driver.

10-Trip Pass. No expiration date.      $18.00

Paratransit One-way Trip Fare  $2.00


Servicios Para Personas Con Discapacidades

Todos los autobuses tienen acceso para sillas de ruedas. Personas con discapacidades y se físicas o psicológicas puede utilizar las rutas fijas de autobús siempre y cuando pueda subir y bajar del autobus por si solas, Individuos que son elegibles para ADA y que no puedan subir o bajar en las paradas de autobus puede aplicar para el servicio paratransit en nuestro servicio pre aprobado de punto de partida y destino. Este servicio especial cuesta $2.00 por persona por viaje. Este servicio será provisto en lugares de distancia de ¾ de milla de rutas fijas. Para información sobre los certificados ADA, llame 435-673-TRAN.


Paratransit Pases De Autobús

Los que tienen discapacidad calificada y han sido aprobados pueden comprar pases del conductor de paratransit.

Pase de 10-viajes. No expira                                  $18.00

Paratransit pasaje para un solo viaje                       $2.00



Suntran's Commitment

Suntran is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. Suntran's Reasonable Modification processes are designed to guide Suntran staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:
  1. Fundamentally alter the nature of the service, program, or activity;
  2. Create a direct threat to the health and safety of others as defined in CFR 37.3; or
  3. Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.


Suntran’s Reasonable Modification Statement

In accordance with the Americans with Disabilities Act (ADA) and guidance from the Federal Transit Administration, Suntran will make reasonable modifications to its policies, programs and procedures to avoid discrimination on the basis of disability and to provide accessibility to transportation.

Considerations when making a reasonable modification request:

Individuals requesting modifications must describe how the modification will enable them to use Suntran’s transportation services.

Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

Whenever feasible, requests for modifications should be made and determined in advance, before Suntran is expected to provide the modified service. For example, requests may be made through customer service inquiries.

Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination or a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), Suntran’s operating personnel will make a determination of whether the modification should be provided at the time of the request. Suntran’s operators may consult with management before making a determination to grant or deny the request.


Reasonable modifications have limitations and cannot be granted if they:

Cause a direct threat to the health and safety of others

Create undue financial and administrative burdens

Constitute a fundamental alteration to Suntran’s transportation services

Are not necessary to fully use Suntran’s transportation services


If Suntran denies a request, it will attempt to identify alternative modifications that will provide accessibility to transportation services.