Utility Billing is responsible for preparation and mailing of all utility billings of the City for the various services referred to above. The personnel are also responsible for input of work orders as they relate to new services, move in's and out's, address changes, etc. The personnel are also responsible for the monthly closing of the billing system.
How to Apply for Utility Services
Listed below are the requirements for establishing residential utility service
with St. George Utilities:
1. Complete the
Residential Utility Application
which covers service for electric, water, sewer, and garbage in most St.
George locations. Please include a copy of your driver's license.
2. If you have had prior service with the City of St. George, any outstanding
balances must be brought current before services can be established at a
3. All requests for electric or water service should allow
2-3 business days (Monday through Friday) for processing. Please check with
the seller or landlord of your property to coordinate disconnect and connect
4. If you are renting your residence, there is a $125.00 deposit required
at the time of application for all residential services. For business deposits please call (435) 627-4700
5. Electric service in the Bloomington and Bloomington Hills area is provided
by Dixie-Escalante Rural Electric Association. Their office is located at
145 W. Brigham Road in Bloomington. We provide water, sewer, and garbage
only in these areas. An application is required for these city services.
6. If the home you are buying is newly constructed, you will need to request
a garbage container from Washington County Solid Waste. You may reach them
7. We now accept Visa and Master Charge for "in-person" utility payments,
as well as offer Electronic Fund Transfer from your designated bank account.
8. U.S. West provides local telephone service in our area. Service may be
initiated by calling 1-800-244-1111. Questar provides natural gas. Their
phone number is 435-673-7514.
For additional information, you may reach our customer service department
by calling 435-627-4700 Monday through Friday, 8:00 A.M. to 5:00 P.M.
As of October 1997, the City of St. George - Utilities is providing a new
payment plan called EFT (Electronic Fund Transfer) to most of our
utility customers. Customers have the ability to pay their monthly utility
bill without writing checks, buying stamps, worrying about payments arriving
on time through the mail, or making trips to our office or other payment
locations. This new EFT plan allows payment of customers utility bills
electronically through an automatic monthly debit to a designated customer
checking or savings account.
There is no charge to customers who choose to participate. The only thing
we require is a completed and signed authorization agreement with an attached
voided check or deposit slip.
After we receive a signed EFT agreement, we will begin the process of
establishing the customer account on the EFT plan. This process takes
about one month from the time we receive the authorization agreement as
we must notify both the Citys bank and the customers bank
and allow both banks time to make the arrangements with each other
We will continue to send participants a utility bill showing the amount
due that will automatically be withdrawn on the due date of the bill
from their bank account.
If you would like to participate in the City of St. George Utilities
EFT Plan, please contact a Customer Service Representative at 435-627-4700
and request an application, or applications are available online
and at our offices located at 175 E. 200 N., St. George, UT.
Summary of Rate Schedules - St. George, Utah, Municipal Power and Light
System Effective February 1, 2014.
This rate schedule applies to all residential electric service used for
domestic purposes on the premises of any individual private residence, apartment,
or dwelling and measured by a single meter at approximately 110 or 240 volts,
60 cycles. The common areas of residential developments will be considered
residential service if the owners of the common area are exclusive users
and if the total connected load for the common area does not exceed 30 kW.
Per Meter Per Month
0-800 kWh, per kWh
> 800 kWh, per kWh
Small General Service
This schedule is for single or three-phase non-residential service supplied at the Department's available voltage through a single meter for all service required on the Customer's premises with a power requirement that is not greater than 50kW or 10,000 Kwh during any one (1) month of the prior twelve (12) month period. Customers subject to this rate schedule who fail to qualify under the above condition shall be classified as Large General Service regardless of the period of time during which they qualified under this Schedule. Customers otherwise subject to this rate who fail to qualify under the above conditions shall remain on the Large General Service schedule until the next regular review of accounts is completed.
Per Meter Per Month
0-1,500 kWh, per kWh
Next 8,500 kWh, per kWh
Over 10,000 kWh, per kWh
0-10 kW, per kW
$0.00 (See note)
Over 10 kW, per kW
NOTE: If an external commercial and or temporary construction use is
not gong to exceed 5 kW in demand, the City will not require a demand
meter be placed. This exception is only for services that serve signs,
lighting , irrigation timers and miscellaneous outdoor needs and will
be approved by Water & Power Engineering
Power Factor Adjustment: If the customer power factor is found to be
less than 95 percent, the customer will be penalized 1 percent of the
overall billing for each 1 percent below the 95 percent power factor.
Large General Service
This schedule is for single or three-phase non-residential service supplied at the Department's available voltage through a single meter for all service required on the Customer's premises by Customers with a power requirement of greater than 50 kW or 10,000 Kwh during any one (1) month of the prior twelve (12) month period. It is also applicable to any customer who fails to qualify for Small General Service until the next regular review of accounts is completed.
Per Meter Per Month
0-10,000 kWh, per kWh
Over 10,000 kWh, per kWh
0-5 kW, per kW
Over 5 kW, per kW
Character of service: Alternating current; 60 cycles; single phase 120/240
volts; three-phase 120/208 volts, and other voltages upon permission of
the City as specified in service policies and regulations.
Power Factor Adjustment: If the customer power factor is found to be less
than 95 percent, the customer will be penalized 1 percent of the overall
billing for each 1 percent below the 95 percent power factor.
This schedule is for three-phase non-residential service to water pumps
that supply water to agricultural projects.
Per Meter Per Month
0-1,500 kWh, per kWh
Next 8,500 kWh, per kWh
Over 10,000 kWh, per kWh
Temporary Service: Temporary power will be charge at the Small General Service
Service Outside City Limits: Electric service fees/rates for those connected
tot the City Electric System, but living outside the City of St. George
incorporated area will be higher than the rates paid by those inside the
incorporated area of the City, as determined from time by the City Council.
Demand Charge Adjustment: If billing is less than 15 days, the demand
charge will be pro-rated.
Summary of Rates Schedules - St. George, Utah. Municipal Water
System Effective July 1, 2014
Summary of water rates schedules as authorized by ordinance passed by
the City Council on June 21, 2012 for service available to customers
within the reach of the existing distribution system.
General Water Service Rate
Monthly Base Charge
5/8 X 3/4" & 3/4"
For the base charges shown above, 5,000 gallons per month may be used
by each customer without additional charge. The costs for water used in
excess of 5,000 gallons per month are shown below.
Consumptive Use Blocks for 3/4" Meters
Water Use Per Month
Costs Per 1,000 Gallons Used
Included in base charge
45,000 and above
Residential Garbage Rates $11.50
Residential Sewer Rates $10.68
Frequently Asked Questions
To provide you with quality services and ensure that all our customers are
treated fairly, we have established residential service policies. This page
is prepared as a guide to frequently asked questions about the City of St.George's
residential service policies.
Question What are the other charges on my bill?
Answer KWH Charge - Electricity charge during the billing period. Please see current fee chart.
Energy Tax - 6.0% tax on electricity per state law. Funds are used for general service such as police, fire, protection, streets, recreation, street right of ways, etc.
Drainage - Charge to operate, improve and maintain storm water drainage systems and runoff within St. George City.
WCD Surcharge - This is a Washington County Water conservancy District surcharge to fund pipelines, water treatment, and providing water to the City.
Flood Control - This is a regional flood authority fee for planning and funding regional flood control projects withing St. George, Washington, and Santa Clara cities.
Sales Tax - Sales tax on electricity of 3.55%
Question How do I sign up for utility services?
Answer Customers are required to complete an Application for Utility Services. Each applicant must provide a current drivers license or other valid state issued identification, passport, or ID card. We request advance notice of two (2) working days for connection of services. Connections are provided Monday through Friday only. Property owners can submit applications via fax or email, but renters need to apply in person at 175 E 200 N. during normal business hours, to pay their deposit.
Question Do I have to pay a deposit?
Answer Customers who are renting their residence are required to pay a $125 security deposit. The full amount of the deposit is required prior to initiation of services. The deposit will be refunded to you at the end of three (3) years history of timely payments. You may also transfer the deposit to your new residence or apply the deposit to your closing bill upon disconnection of services. The City pays interest at 2% annually on your deposit.
Question Is there a connection fee?
Answer The City of St George charges a $25 connection fee per meter. This fee is reduced to $10 per meter if the services are on and we are just reading the meter to start a new account. Connections done outside of normal business hours (Monday-Friday 8:00 AM to 5:00 PM) are assessed a $35 after-hours fee.
Question What are the payment procedures?
Answer Your utility bill should be paid by the due date shown on the bill to maintain a good credit standing with the City of St. George - Utilities. Payments may be made through the mail or at our office at 175 E. 200 N., St. George through either our 24-hour drop box, drive-up from 8:00 a.m. to 5:00 p.m., or in our lobby from 8:00 a.m. to 5:30 p.m. Monday through Friday. Payments can also be made through our website, but a fee of $1.25 per payment is charged by the website provider. We also offer an Electronic Fund Transfer payment plan. If your account is delinquent and scheduled for shut-off, payment must be made at our office, otherwise, payments may also be made at the following St. George bank locations.
Drop-Off Locations for Utility Payments
Cache Valley Bank
294 E. Tabernacle
Question If my account is scheduled for disconnection due to nonpayment, is there anything I can do to avoid disruption of service?
Answer Yes, the City works with customers to avoid disconnecting utility services. You may make arrangements to pay your bill in installments. Arrangements are required to be in writing at our offices at 175 E. 200 N., St. George and therefore will not be accepted over the telephone. Customers are allowed one arrangement per year. Late charges will continue to be charged until the account is paid to a current status. In order to avoid a reconnection charge, we also recommend that you make arrangements prior to the date your services are scheduled for disconnection. Services will be disconnected if the conditions of the agreement are not kept.
Question What are the customer's responsibilities when requesting service shut-off?
Answer If the account is in your name, you are responsible for arranging for service disconnection and paying the closing bill. We will need your name, account number, the date your service is to be disconnected, and your forwarding address and telephone number. We request at least two (2) working days advance notice to ensure services are disconnected on the date specified.
Question How do I change the address on my account?
Answer Your account actually has two addresses on it: 1) the mailing address which is where your bill is sent and 2) the service address which is where the utility services are being used. You can change the mailing address by noting your new mailing address on the remittance portion of your bill or by calling customer service at (435) 627-4700. However, if you are changing the service address, you must come into the City Offices and complete a new Application for Utility Services.
Question What is the customer service charge of $15.65 on my electrical bill?
Answer This monthly charge covers the City's fixed costs such as making the service available upon demand, meter reading, billing, and maintenance of meters and services.
Question Why is my bill unusually high this month? Or, Why is my bill generally higher than my neighbors'?
Answer Often this answer can be easily answered by looking at the number of days in the month's billing cycle noted on your bill. Although we try to keep this as close to 30 days as possible, occasionally your billing cycle may be greater than 30 days, resulting in a higher bill that month. If this doesn't answer your concern, the question then becomes difficult to resolve because of the several factors which can affect the usage of utility services. Examples of these factors are the house size, weather conditions, number of people in the household, living habits (i.e. does one family stay up later than the other or does one household have someone home during the daytime and the other doesn't), new appliances, the amount of natural light your residence has, and so on. We recommend that you consider these factors when comparing your bill to a previous bill or to your neighbors'.
Question What is the complaint procedure?
Answer If you have any questions concerning your bill, please notify us in writing or by calling (435)627-4700. Our customer service representatives will do their best to help you with inquiries or resolve your concern.
Question Can I pay my bill by electronic fund transfer (EFT)?
Answer Customers can pay their utility bills through our Electronic Fund Transfer (EFT) Plan. There will be no charge to participants. The only requirement is a completed and signed authorization agreement with an attached voided check or deposit slip. To sign up for EFT Plan, call a Customer Service Representative at 435-627-4700 or applications are available online or at our offices located at 175 East 200 North., St. George, UT. You can also sey up an automatic charge to a Visa or Mastercard by completing and submitting the credit card authorization form online.
Question Can I pay my bill through an equal payment plan?
Answer Yes, residential customers can now take the guesswork out of budgeting for your utility bill. Hot summers, cold winters. Sometimes it is hard to predict what your utility bill will be each month. With the budget plan you pay an equal amount each month. A budget plan account will average your previous 12 months billings, and you make twelve equal monthly payments based on this average. This plan is only available with the Electronic Funds Transfer or Credit Card auto-pay option and enables you to better budget your financial affairs. You know exactly how much will be deducted from your bank account each month. If you would like to participate in the City of St. George Equal Pay (Budget) Plan, please contact a Customer Service Representative at 435-627-4700 and request an application, or applications are available at our offices located at 175 E. 200 N., St. George, Utah.
Contact Utility Billing
175 E. 200 N.
St. George, Ut 84770