Technology
Technology plays a key role in all operations of the city. The Technology Division’s primary goal is to protect all city employees and their data, with a focus on security, safety, and reliability. The Division explores, implements, and supports innovations that increase efficiency within the bounds of fiscal and legal responsibility. They provide high-level customer service for city employees and champion any action that increases communication, trust, and employee satisfaction.
As the city relies on high-quality technology, the Division relies on skilled IT professionals to design,build, and support secure and reliable networks and systems. The Technology Division values integrity, dedication, teamwork, creativity and innovative thinking.
Frequently Asked Questions
Here is a partial list, without mentioning specific vendors or suppliers:
- Data Backup and Recovery
- Servers
- Workstations
- Laptops
- Mobile Devices
- Mobile Device Management
- BYOD Management
- Tablets
- Spam Protection
- Malware Detection and Removal
- Office Suites
- Databases
- Phone lines
- VoIP (Voice over IP)
- FoIP (Fax over IP)
- Voicemail
- Instant Messaging
- Next-Gen Firewalls
- Fiber networking equipment and connection (from100MB to 10GB)
- Wireless Point-to-Point Technology
- 100MB to 1GB Ethernet
- WiFi
- VPN
- TCP/IP Services throughout the OSI model(including DHCP, DNS, FTP, TCP/UDP, Telnet, ICMP, NTP, ARP, etc.)
- IPv4 and IPv6
- File Storage
- Content Management
- Digital Security
- Physical Security
- Security Camera Management
- Network Monitoring
- Cloud Services
- End-User Support
- Server Virtualization
- App Virtualization
- SAN
- NAS
- Redundant Power
- Data DeDupe
- LDAP
- Remote Desktop Protocol
- Datacenter Management
- Cooling
- Encryption
- Data Loss Prevention (DLP)
- Identity Management and Rights Management
- Two-Factor Authentication
- Regulatory Compliance Certification
- External and Internal Penetration Testing andResolution
- Computer and Data Analysis
- Software Patching
- Hardware Firmware Updates
- Software Licensing and Auditing
- Hardware and Software Inventory
- Computer Aided Design (CAD)
- Geographic Information Systems (GIS)
- Asset Management
- Video Conferencing
- Project Management
- Active Network and System Monitoring
- Application and Web Development Software
- Computer Based Training
It has been the firm position of the Technology Division to never compete with the private sector. Except in rare circumstances, support and other services are provided only to city employees. Some services that cannot be provided by the private sector for its citizens and visitors include:
- City web services and information on the City website (www.sgcity.org).
- Free Wi-Fi at public parks and facilities. See map at http://maps.sgcity.org/sgcitywifi.
- Services and apps for special events, such as the St George Marathon.
| Date | Name |
|---|---|
| 05-18-2018 | Fleet Maintenance Service Request Form |