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Utility F.A.Q.
To provide you with quality services and ensure that all our customers are
treated fairly, we have established residential service policies. This page
is prepared as a guide to frequently asked questions about the City of St.George's
residential service policies.
Click on a question and use your browser's back button to return.
Q. How do I sign up for utility services?
A. Customers are required to complete an Application
for Utility Services at our office at 175 E. 200 N., St. George. Each
applicant must provide a current drivers license or other valid identification.
We request advance notice of two (2) working days for connection of services.
Connections are provided Monday through Friday only.
Q. Do I have to pay a deposit?
A. Customers who are renting
their residence are required to pay a $125 security deposit. The full amount
of the deposit is required prior to initiation of services. The deposit
will be refunded to you at the end of three (3) years history of timely
payments. You may also transfer the deposit to your new residence or apply
the deposit to your closing bill upon disconnection of services. The City
pays interest at 5% annually on your deposit.
Q. Is there a connection fee?
A. No, the City of St. George
currently does not charge its customers a connection fee if the service
is provided during normal business hours of Monday-Friday 8:00 AM to 5:00
PM. Connections done outside of normal business hours are assessed a $30
after-hours fee. Customers that request turn off of services more than two
(2) times in a calendar year will be charged a $20 fee. This is to discourage
customers from taking advantage of our free turn off service for vacations,
weekend trips, etc.
Q. What are the
payment procedures?
A. Your utility bill should be paid by
the due date shown on the bill to maintain a good credit standing with the
City of St. George - Utilities. Payments may be made through the mail or
at our office at 175 E. 200 N., St. George through either our 24-hour drop
box, drive-up from 8:00 a.m. to 5:00 p.m., or in our lobby from 8:00 a.m.
to 5:30 p.m. We also offer an Electronic Fund Transfer
payment plan. The drive-up and our offices are opened Monday through Friday.
If your account is delinquent and scheduled for shut-off, payment must be
made at our office, otherwise, payments may also be made at the following
St. George bank locations.
| Drop-Off Locations for Utility Payments |
| State Bank of Southern Utah |
395 E. St. George Blvd. |
| Southwest Federal Credit Union |
333 E. Tabernacle |
| Sun First Bank |
146 E. St. George Blvd. |
| U.S. Bank |
60 S. 100 E. |
| Village Bank |
94 E. Tabernacle |
| Zions First National Bank |
791 S. Bluff |
| Zions First National Bank |
105 E. Tabernacle |
Q. If my account is scheduled for disconnection
due to nonpayment, is there anything I can do to avoid disruption of service?
A. Yes, the City works with customers to avoid disconnecting utility
services. You may make arrangements to pay your bill in installments. Arrangements
are required to be in writing at our offices at 175 E. 200 N., St. George
and therefore will not be accepted over the telephone. Customers are allowed
one arrangement per year. Late charges will continue to be charged until
the account is paid to a current status. In order to avoid a reconnection
charge, we also recommend that you make arrangements prior to the date your
services are scheduled for disconnection. Services will be disconnected
if the conditions of the agreement are not kept.
Q.
What are the customer's responsibilities when requesting service shut-off?
A. If the account is in your name, you are responsible for arranging
for service disconnection and paying the closing bill. We will need your
name, account number, the date your service is to be disconnected, and your
forwarding address and telephone number. We request at least two (2) working
days advance notice to ensure services are disconnected on the date specified.
Q. How do I change the address on my
account?
A. Your account actually has two addresses on it:
1) the mailing address which is where your bill is sent and 2) the service
address which is where the utility services are being used. You can change
the mailing address by noting your new mailing address on the remittance
portion of your bill. However, if you are changing the service address,
you must come into the City Offices and complete a new Application
for Utility Services.
Q. What is
the customer service charge of $9.80 on my electrical bill?
A.
This monthly charge covers the City's fixed costs such as making the service
available upon demand, meter reading, billing, and maintenance of meters
and services.
Q. Why is my bill unusually
high this month? Or, Why is my bill generally higher than my neighbors'?
A. Often this answer can be easily answered by looking at the number
of days in the month's billing cycle noted on your bill. Although we try
to keep this as close to 30 days as possible, occasionally your billing
cycle may be greater than 30 days, resulting in a higher bill that month.
If this doesn't answer your concern, the question then becomes difficult
to resolve because of the several factors which can affect the usage of
utility services. Examples of these factors are the house size, weather
conditions, number of people in the household, living habits (i.e. does
one family stay up later than the other or does one household have someone
home during the daytime and the other doesn't), new appliances, the amount
of natural light your residence has, and so on. We recommend that you consider
these factors when comparing your bill to a previous bill or to your neighbors'.
Q. What is the complaint procedure?
A. If you have any questions concerning your bill, please notify
us in writing or by calling (435)674-4270. Our customer service representatives
will do their best to help you with inquiries or resolve your concern.
Q. Can I pay my bill by electronic fund transfer
(EFT)?
A. Customers can pay their utility bills through our
Electronic Fund Transfer (EFT) Plan. There will be no charge to participants.
The only requirement is a completed and signed authorization agreement with
an attached voided check or deposit slip. To sign up for EFT Plan, call
a Customer Service Representative at 435-674-4270 or applications are available
online or at our offices
located at 175 East 200 North., St. George, UT.
Q. Can I pay my bill through an equal payment plan?
A.
Yes, residential customers can now take the guesswork out of budgeting for
your utility bill. Hot summers, cold winters. Sometimes it is hard to predict
what your utility bill will be each month. With the budget plan you pay
an equal amount each month. A budget plan account will average your previous
12 months billings, and you make twelve equal monthly payments based on
this average. This plan is only available with the Electronic Funds Transfer
option and enables you to better budget your financial affairs. You know
exactly how much will be deducted from your bank account each month. There
is one "settle-up" payment that is used to adjust your monthly
payment amount If you would like to participate in the City of St. George
Equal Pay (Budget) Plan, please contact a Customer Service Representative
at 435-674-4270 and request an application, or applications are available
at our offices located at 175 E. 200 N., St. George, Utah.
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