Water Services - Frequently Asked Questions
Visit http://www.sgcity.org/wp/water/sources/imagemap.php to locate which source of water you receive, then look under basic water analysis for Hardness results.
What phone number to I call to report a water line break?
435-627-4835 x0. This is the number to the City of St. George Dispatch center which is open 24 hours a day, seven days a week. If
you get a recording, the operators on duty are answering another call, leave a message including your name, phone number and the address of the break. The Dispatch Center will contact the appropriate Water Services crew.
What number do I call if I have a question on my water (utility) bill?
What number do I call to reach the Water Services Department Administration?
When does the Water and Energy Services Board meet?
Generally the Board meets every second Wednesday of the month. However, meeting times can vary. A copy of the most current agenda can be downloaded by clicking on www.sgcity.org/wp/wpboard.
Where does my drinking water come from?
Culinary water sources for the City include both well and surface water. Wells are located in the Gunlock Well Field, Snow Canyon State Park and the Millcreek area. The Virgin River is the source of surface water. It is stored in the Quail Creek Reservoir, treated and delivered to the City as wells as communities in the surrounding area. To determine where you get your water from; click on
Is there a difference in irrigation and culinary water quality?
Irrigation water is usually much higher in Total Dissolved Solids. Most irrigation water does not meet the State and Federal Standards for drinking water quality. Irrigation water also comes directly from reservoirs and streams and shallow wells where culinary water comes from wells located hundreds of feet deep in the Navaho Sandstone Aquifer.
My water comes out of the faucet cloudy and then clears up, why is that?
The small bubbles in the water that make it look cloudy or milky are from air in the water lines. This sometimes happens when a line is broken and repaired or when a water line is first connected to the system. Some areas of town always receive milky looking water due to the design of the water system that feeds that area of town. Excess air is constantly trapped in the water lines saturating the water with air bubbles giving the water a milky appearance. Water quality is unaffected; in fact aeration is sometimes used in water treatment facilities to make the water taste better. Letting the water sit for a few seconds in a glass will allow the water to clear.
How do I know if I have a leak?
This is a great question; leaks often go undetected, resulting in high water bills and waste of a valuable resource. First turn off all the water in and out of the home, this includes the automatic ice maker. Watch the water meter, often located near the property line or in the driveway. If the meter is turning, you have a leak.
What do I do if I have a leak?
Check the landscape systems. Is there a place in the lawn that is exceptionally wet or boggy? Do you see any heads leaking when the system is turned off?
Check the toilets. Leaking toilets can waste as much as 100 gallons a day. Add a few drops of food coloring to the toilet tank. Wait about 15 minutes, without flushing the toilet. If the food coloring shows up the tank, the toilet is leaking. Often toilets leak from a malfunctioning flapper. This is something someone comfortable with do-ityourself repairs often can take care of. A properly licensed and bonded plumber may need to be contacted for additional assistance.
Check the faucets. If they are dripping washers may need to be replaced. This is something someone comfortable with do-it-yourself repairs often can take care of. A properly licensed and bonded plumber may need to be contacted for additional assistance.
If you are unable to locate the source of the leak, a properly licensed and bonded plumber or landscape contractor may be needed.
How come I see Water Services crews letting water flow out of lines?
There are several reasons it may appear crews are letting water flow out of water lines for no reason. Be assured there is a reason. They could be repairing a leak. Yes, we have received calls about crews wasting water when in fact they are responding to a broken water line.
There are times when water lines need to be flushed to keep the water fresh and chlorinated. This often looks like water is simply flowing for no reason, but it is an important part of protecting water quality.
What is the purpose of the Backflow program?
The backflow program was established to meet State water quality regulations and to prevent the possible contamination of the culinary water when water pressure before the meter drops lower than the pressure after the meter, allowing water to flow back into the
culinary system. This is of particular concern with respect to insecticides applied via an attachment to a hose or a pesticide tank that is filled from a spigot. A properly installed backflow device will prevent containments from flowing back into culinary system. For
more information on the Backflow program, click: www.sgcity.org/wp/water/backflow/sgbck.php
I have heard that there are plans to bring water to St. George from Lake Powel. If this is the plan, is this to be locally sponsored or will we be able to get funds from the state?
Click here to read about the Lake Powel Pipe line. www.sgcity.org/wp/water/sgnew.php
How long can I store drinking water?
Drinking water that is thoroughly disinfected can be stored indefinitely in non corrosive capped plastic or glass containers that will not be rusted by the water as may occur in metal containers. Be careful to use plastic that will not make the water taste bad - trial
and error is best here. Because the taste will become "flat" after extended storage, periodic replacement is recommended. If possible, storage in a refrigerator is recommended. Water may taste flat after long periods of storage. This can be improved by pouring the water back and forth from one container to another (called aeration), by allowing it to stand for a few hours, or by adding a small pinch of salt for each quart of water.
What are some methods of emergency disinfection?
Boiling: Vigorous boiling for one minute will kill any disease-causing microorganisms present in water. The flat taste of boiled water can be improved by pouring it back and forth from one container to another (called aeration), by allowing it to stand for a few
hours, or by adding a small pinch of salt for each quart of water boiled.
Tincture of Iodine: Common household iodine from the medicine chest or first aid kit may be used to disinfect water. Add five drops of 2 percent United States Pharmacopoeia (U.S.P.) Tincture of iodine to each quart of clear water. For cloudy water add ten drops and let the solution stand for at least 30 minutes.
Why does a ring of pinkish mold form at the water line of my toilets?
Serratia marcescens is probably the culprit. Due to its ubiquitous presence in the environment, and its preference for damp conditions, S. marcesens is commonly found growing in bathrooms (especially on tile grout), where it manifests as a pink discoloration. Once established, complete eradication of the organism is often difficult, but can be accomplished by application of a bleach-based disinfectant. The rim of the toilet bowl needs to be disinfected. The problem most often occurs during hot and humid weather. The SOLUTION is to pour several cups of household bleach into the overflow pipe of the flush valve inside the tank. This will disinfect the rim of the bowl. And you should probably disinfect the overflow drains in the wash basin and bathtub with bleach also. If the problem persists, you will have to wash down the entire bathroom in order to disinfect the whole room.